Refund and Returns Policy for Omega Excellence

Effective Date: January 15, 2025
Website: www.omegaexcellence.com
Address: 266 North St, Whitney Point, New York, United States
Phone: (810) 743-1735
Email: contact@omegae.com

Introduction

At Omega Excellence, we want you to be fully satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returning products and obtaining refunds. Please read this policy carefully before initiating a return or refund request.

1. Eligibility for Returns

a. General Conditions

To qualify for a return, the following conditions must be met:

  • Items must be returned within 30 days of the purchase date.
  • Products must be in new, unused condition with all original packaging, tags, and accessories included.
  • A valid proof of purchase, such as an order confirmation or receipt, is required.

b. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized items.
  • Clearance or sale items marked as “final sale.”
  • Gift cards.
  • Items that have been used or show signs of wear, damage, or alteration not caused by Sparkle Excellence.

2. Refund Policy

a. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed within 5–10 business days and issued to the original payment method.

b. Partial Refunds

Partial refunds may be issued under the following circumstances:

  • Items returned with minor damage or missing components not caused by Omega Excellence.
  • Returns made after the 30-day window but within 45 days, subject to approval.

c. Refund Exclusions

Refunds will not be provided for:

  • Items returned without prior authorization.
  • Products that do not meet the eligibility criteria outlined above.
  • Damages resulting from misuse, neglect, or improper care by the customer.

3. Return Shipping

a. Customer Responsibility

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (defective or incorrect item).
  • A trackable shipping method is recommended, and proof of shipment should be retained.

b. Prepaid Return Labels

  • If the return is due to an error by Omega Excellence (e.g., defective or incorrect item), we will provide a prepaid return shipping label.

4. Exchanges

We offer exchanges for the same item in a different size or color, subject to availability. To initiate an exchange:

  1. Contact us at contact@omegae.com to confirm availability.
  2. Return the original item following the return process.
  3. Once the returned item is inspected and approved, the exchange item will be shipped.

5. Damaged or Defective Items

a. Reporting Damages

  • If your order arrives damaged or defective, please notify us within 48 hours of delivery.
  • Include photos of the damaged item and packaging for assessment.
  • Based on the evaluation, we may offer a replacement, repair, or refund.

b. Incorrect Items

  • If you receive an incorrect item, please contact us immediately.
  • We will provide a prepaid return label and ensure the correct item is shipped promptly.

6. Steps to Initiate a Return

a. Contact Us

  • Email us at contact@omegae.com or call (810) 743-1735 to request a return authorization.
  • Provide your order number, reason for the return, and any supporting documentation (e.g., photos of the item).

b. Authorization

  • Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions for returning the item.
  • Items returned without an RMA number may not be accepted.

c. Shipping

  • Include the RMA number and proof of purchase in the return package.
  • Ensure the item is securely packaged to prevent damage during transit.

7. Processing Time

  • Returns are typically processed within 3–5 business days of receipt.
  • Refunds or exchanges are processed promptly, and confirmation will be sent via email.

8. Cancellation Policy

  • Orders may be canceled within 24 hours of placement for a full refund.
  • Cancellation requests made after this period will be treated as returns and are subject to this policy.

9. Customer Responsibilities

  • Customers must ensure items are securely packaged to prevent further damage during return shipping.
  • Accurate and complete information must be provided during the return process.

10. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us: