Shipping Policy for Omega Excellence

Effective Date: January 15, 2025
Website: www.omegaexcellence.com
Address: 266 North St, Whitney Point, New York, United States
Phone: (810) 743-1735
Email: contact@omegae.com

Introduction

At Omega Excellence, we are committed to ensuring that your orders are processed and delivered securely and promptly. This Shipping Policy outlines the terms and conditions for the shipment and delivery of products purchased through our website. By placing an order, you agree to this policy.

1. Shipping Options

a. Domestic Shipping

We offer the following shipping options within the United States:

  • Standard Shipping: Estimated delivery within 5–7 business days.
  • Expedited Shipping: Estimated delivery within 2–3 business days.
  • Overnight Shipping: Next-business-day delivery for orders placed before 2 PM EST.

b. International Shipping

  • We offer international shipping to select countries. Delivery times and costs may vary depending on the destination and customs processing.
  • Customers are responsible for any customs duties, import taxes, or additional fees required by their country.

2. Shipping Costs

a. Domestic Shipping

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.
  • Free standard shipping is available for orders over $100 within the United States (terms apply).

b. International Shipping

  • Shipping costs for international orders will be calculated and displayed at checkout based on the destination and shipping method selected.

3. Order Processing

a. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed the next business day.

b. Order Confirmation

  • You will receive an order confirmation email once your order is processed and shipped. This will include your tracking information.

4. Delivery Timeframes

a. Estimated Delivery

  • Delivery times depend on the shipping method chosen and the destination.
  • While we strive to meet delivery estimates, delays due to weather, customs, or carrier issues are beyond our control.

b. Tracking Information

  • Once your order has been shipped, we will send you tracking details via email so you can track your shipment’s progress.

5. Address Accuracy

  • It is the customer’s responsibility to provide accurate and complete shipping addresses.
  • Omega Excellence is not responsible for delays or failed deliveries due to incorrect or incomplete address information.

6. Lost or Delayed Shipments

a. Reporting Issues

  • If your shipment is lost or delayed, please contact us at contact@omegae.com within 7 days of the expected delivery date.
  • Provide your order number and tracking information so we can assist in resolving the issue.

b. Resolution Options

  • Depending on the situation, we may offer a replacement, refund, or store credit for lost or delayed shipments.

7. Damaged or Incorrect Items

a. Reporting Damages

  • If your order arrives damaged, please notify us within 48 hours of receiving the package.
  • Provide photos of the damaged product and packaging for evaluation.

b. Incorrect Items

  • If you receive an incorrect item, contact us immediately.
  • We will provide a prepaid return label and ensure the correct item is shipped to you promptly.

8. Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or regions where shipping is restricted by law.
  • Certain items may have shipping limitations due to size, weight, or other restrictions.

9. Returns and Refunds

For details on how to return items, please refer to our Refund and Returns Policy.

10. Changes to This Shipping Policy

Omega Excellence reserves the right to update or modify this Shipping Policy at any time. Updates will be posted on our website, and significant changes will be communicated directly to customers.

11. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us: